About the Company

TGT Fuel Technologies Private Limited is a leading industrial engineering company operating in the CNG and clean fuel infrastructure sector. The company specializes in manufacturing and supplying CNG dispensers, online compressors, boosters, provers, and related equipment for major oil & gas and city gas distribution companies across India.

Along with equipment supply, TGT also manages installation, maintenance, AMC contracts, and post-sales service support—making it a strong player in the industrial service and equipment manufacturing space.

Business Requirement

TGT required a centralized Salesforce CRM for industrial companies to manage its complex operations across departments. Their existing processes were fragmented, making it difficult to track leads, manage tenders, handle quotations, and streamline service operations.

They were looking for a Salesforce implementation to unify their entire workflow—from lead generation to invoicing—while also supporting AMC management, asset tracking, and service lifecycle management.

Solutions Delivered by CloudCentric

As a Salesforce partner, CloudCentric delivered a fully customized and scalable CRM solution tailored to TGT’s business model:

• Salesforce Sales Cloud Implementation
• Custom Salesforce CRM for manufacturing operations
• Lead Management System
• Opportunity & Tender Management
• Quotation and Sales Order Automation
• Asset Lifecycle Management in Salesforce
• AMC Contract Management System
• Service Operations Management
• Invoice & Billing Management
• Reports & Dashboards for leadership visibility
• Process Automation using Salesforce Flow

How CloudCentric Helped

CloudCentric successfully implemented an end-to-end Salesforce CRM solution that connected all of TGT’s departments into a single platform.

The system streamlined the entire lead-to-invoice process in Salesforce, covering:
lead capture → opportunity tracking → tender management → quotation creation → sales order processing → asset commissioning → AMC tracking → service execution → invoicing

This eliminated siloed operations and provided a unified view of business activities. The implementation significantly improved operational efficiency, reduced manual work, and enhanced collaboration across teams.

Challenges Faced During Implementation

One of the major challenges was mapping TGT’s highly detailed and multi-layered industrial workflows into a practical and scalable CRM system. The business processes involved multiple interconnected stages such as tenders, quotations, execution, installation, warranty tracking, AMC lifecycle, service operations, and billing.

Another key challenge was building a service management system in Salesforce that could handle complex AMC pricing, asset-level service tracking, and automation without making the system overly complex for users.

CloudCentric ensured the solution remained user-friendly while still addressing all operational requirements.

Results & Business Impact

With the new system in place, TGT now operates on a centralized Salesforce CRM for manufacturing and service operations, delivering measurable improvements:

• Complete visibility from lead to invoice
• Improved coordination across sales, service, operations, and finance teams
• Streamlined quotation and sales order processes
• Efficient AMC management in Salesforce
• Better asset lifecycle tracking and service accountability
• Reduced manual effort in invoicing and billing
• Advanced reports and dashboards for data-driven decision-making

Client Feedback

The client shared positive feedback on the overall implementation and appreciated the structured approach taken by CloudCentric to streamline their sales, service, and AMC processes.

They highlighted improved visibility across teams, better process tracking, and stronger control over service and billing operations. A formal testimonial is currently not available.

Conclusion

This project highlights CloudCentric’s expertise as a Salesforce Summit Partner in delivering custom Salesforce CRM solutions for industrial and manufacturing companies.

By implementing a scalable and integrated system, TGT Fuel Technologies can now efficiently manage complex operations, improve service delivery, and support future growth with a strong digital foundation.