About Company

Pacific India is a distinguished privately owned conglomerate that has been shaping the commercial sector for over three decades. Renowned for its visionary approach, the group has established itself as a key player in real estate, infrastructure development, and specialized services across a range of industries, including Real Estate, Shopping Centers, Hospitality, and Education.

With a relentless pursuit of excellence, Pacific India has consistently delivered groundbreaking projects that reflect its commitment to quality, innovation, and sustainability. The group’s dedication to creating exceptional spaces has set new benchmarks in the industry, earning it a strong reputation for transforming urban landscapes and enhancing the way people live, work, and interact.

Backed by a legacy of trust and reliability, Pacific India continues to be at the forefront of shaping the future of infrastructure development, contributing to the growth and prosperity of communities while providing unmatched value to its clients, partners, and stakeholders.

Pacific India faced several challenges

• The entire end-to-end leasing process was previously managed manually.
• The selection of proposed shops was done manually.
• It was challenging to identify which shops were leased or available.
• Calculating the area of multiple selected shops was a manual task.
• Inter-departmental coordination for the status of leasing opportunities was cumbersome.
• Creating TRF (Tenant Request Form) and term sheet documents in Word was a time-consuming and error-prone process.

Service we provided to Pacific India

Sales Cloud Enterprise Edition: A robust CRM solution to streamline and automate their sales processes, enabling efficient management of leads, opportunities, and customer relationships. It enhanced team collaboration, improved data visibility, and increased operational efficiency.

Integration with SAP: Seamless integration of Salesforce with SAP to synchronize critical business data, such as inventory, sales orders, and financial records, ensuring smooth workflows and accurate, real-time data exchange between systems.

How CloudCentric Helped

• Salesforce CRM was implemented as the system to manage the entire brand enrollment and leasing process, streamlining operations from start to finish.
• The CRM system facilitates easy coordination among various inter-departmental stakeholders, improving communication and collaboration.
• Customer consent tracking became more efficient, enabling the CRM team to easily monitor and manage client approvals directly within the system.
• Project, floor, and unit selection was simplified, allowing for easy and quick choices based on real-time availability.
• Area calculations for selected units are now automated, eliminating the need for manual calculation and improving accuracy.
• PDF generation and direct sending from Salesforce has replaced the previous manual process, saving time and reducing the chance of errors.

Results & Benefits

• The user-friendly interface significantly boosted user efficiency, allowing them to navigate the system with ease.
• Accounts for brands and brokers can now be easily categorized, and their status is tracked in real-time, enhancing visibility and management.
• Sending proposals and quotes is now automated within the CRM, streamlining the process and saving valuable time.
• Unit selection is simplified, enabling users to select available units with just a few clicks based on required area and availability.
• Coordination across departments has become seamless, as the CRM allows users to easily collaborate with all related teams in real-time.

Conclusion

By implementing Salesforce CRM and automating the leasing process, Pacific India has transformed its operations, significantly enhancing the efficiency of managing the entire leasing lifecycle. The user-friendly interface has simplified task coordination, while automated processes for proposal generation, unit selection, and inter-departmental collaboration have saved valuable time. The seamless integration of data, coupled with easy tracking and reporting, has enabled improved decision-making and operational oversight for management.

Special thanks to the dedicated teams at Pacific India, CloudCentric, and Salesforce who worked tirelessly to ensure the success of this project. Your efforts have played a crucial role in streamlining operations and helping Pacific India take a significant leap forward in its growth journey.