About Company

India Autism Center, established in 2019 in Kolkata, is a pioneering non-profit organization dedicated to supporting and empowering individuals with Autism Spectrum Disorder (ASD). The Center’s mission is to transform societal perceptions and approaches towards neurodiversity, striving to create a world where individuals with autism are understood, respected, and given the tools to thrive. Through innovative programs, advocacy, and awareness campaigns, the Center works to raise autism awareness and provide the necessary support to individuals with ASD, helping them reach their full potential. 

Beyond direct support, India Autism Center gathers critical insights and research that contribute to improving global understanding and care for autism, ensuring that individuals with ASD are given opportunities to succeed in all areas of life. With a commitment to fostering a more inclusive society, the Center’s work is not just about changing lives—it’s about changing the world’s perspective on neurodiversity.

India Autism Center faced several challenges

India Autism Center faced operational challenges that limited their efficiency in managing day-to-day business activities:

• Lack of Data Tracking for Leads and Opportunities: Without an organized system, India Autism Center struggled to monitor and store information on leads in terms of Autistic child, Training Candidate, Donor, Job seeker etc resulting in limited visibility over potential clients.
• Difficulty in Monitoring Follow-Ups: A lack of lead management tools and sending Admission Form for submission and capturing Autistic Child parent information.
• Reliance on Manual Processes: Manual processes increase the risk of human error and consume time, reducing overall efficiency.
• Inaccurate Tracking of Duplicate Data: The absence of a proper data management system led to challenges in identifying and handling duplicate records.

Service we provided to India Autism Center

Sales Cloud Platform License: The Sales Cloud Platform is a powerful CRM (Customer Relationship Management) solution provided by Salesforce. It helps businesses manage their sales processes more effectively by offering tools for tracking leads, managing opportunities, automating tasks, and gaining valuable insights into sales performance. This service allows companies to optimize their sales strategy, improve customer relationships, and increase revenue through data-driven decisions. By providing a Sales Cloud license, CloudCentric enables businesses to leverage Salesforce’s extensive features to enhance their sales workflows.

How CloudCentric Helped

CloudCentric specializes in empowering businesses with Salesforce solutions. From implementation and customization to integration and ongoing support, the comprehensive services are tailored to drive success for India Autism Center.

CloudCentric worked through a step-by-step approach to ensure project success. Key phases included:

• Project Scope Definition: Defined the project scope to establish clear objectives and outcomes.
• Requirement Gathering: Collaborated with India Autism Center to gather detailed requirements and understand their specific operational needs.
• Documentation: Signed essential documents to be aligned on project deliverables.
• Development: Began developing a solution designed to address India Autism Center unique challenges.
• Client Demo: Provided demos to India Autism Center, incorporating feedback to fine-tune the solution as needed.
• User Acceptance Testing (UAT): Released the solution for UAT, allowing India Autism Center to identify any final issues.
•  Project Release: After UAT completion, officially released the project to India Autism Center.
• Post-Launch Support: Provided support to resolve any issues after launch. This phased approach ensured India Autism Center received a robust, effective solution delivered on time, enhancing its operational efficiency.

Results & Benefits

India Autism Center achieved remarkable improvements in operational efficiency and client service with the following Salesforce-driven solutions:

• Centralized all Lead type and Parent Student Tracking: Salesforce provided a unified system for tracking all Lead type and Parent Student Tracking, offering the team clear visibility over each potential client.
• Effective Follow-Up Management: Automated reminders and lead-tracking tools ensured that follow-ups were timely and consistent, leading to stronger engagement and minimizing missed Lead to entire business process.
• Streamlined Processes with Automation: Automated workflows significantly reduced manual errors and improved overall efficiency, allowing team members to focus more on client needs.
• Data-Driven Insights with Reports and Dashboards: Customized dashboards and detailed reporting gave the management team performance insights, empowering data-driven decision-making and strategic planning.
• Duplicate Data Detection and Management: Duplicate management features in Salesforce helped maintain accurate data by identifying duplicate records, leading to improved data integrity.

   The Salesforce-enabled improvements brought the following benefits to India Autism Center:

• Enhanced Decision-Making: Real-time data tracking and insightful reports enabled quicker, more informed responses to client needs and business decisions.
• Increased User and Client Satisfaction and Loyalty: Consistent follow-ups and effective client management improved client experiences, fostering stronger client relationships and trust.
• Higher Operational Efficiency: Automation reduced manual work and human error, enhancing productivity and allowing the team to handle higher client volumes seamlessly.
• Data Accuracy and Consistency: Duplicate data management and centralized tracking improved data reliability, benefiting India Autism Center.
• Improved Market Competitiveness: With CloudCentric Salesforce solutions, India Autism Center now operates with enhanced accuracy, scalability, and responsiveness, strengthening its position in the Nonprofit organizational market.

Conclusion 

India Autism Center’s partnership with CloudCentric a summit partner  and the implementation of Salesforce solutions have been pivotal in overcoming the operational challenges faced by the organization. By centralizing lead tracking, automating follow-ups, and improving data management, the Center has not only increased its efficiency but also enhanced its ability to serve individuals with Autism Spectrum Disorder more effectively. The customized Salesforce platform has enabled the India Autism Center to make data-driven decisions, streamline processes, and foster stronger relationships with clients, parents, and donors.

The integration of these tools has significantly strengthened the Center’s operational framework, allowing it to focus more on its core mission of promoting autism awareness and improving the quality of care for neurodiverse individuals. With increased operational efficiency, accurate data management, and improved client satisfaction, India Autism Center is now better equipped to continue its impactful work and drive social change.

A heartfelt thanks to the CloudCentric team, the Salesforce team, and the India Autism Center collaborative efforts in delivering this successful solution. Their dedication has empowered India Autism Center to continue making a lasting impact on the autism community and society at large, reinforcing the importance of inclusivity and understanding.