About Company

Elan Limited is a premier real estate developer in Gurgaon, known for setting new benchmarks in modern architecture and urban lifestyle. With a philosophy grounded in delivering on promises, Elan has redefined luxury living and commercial spaces across Gurugram, fostering a profound connection between people and their environments.

Their developments blend innovation and elegance, creating an allure of exclusivity and sophistication that has attracted a loyal clientele. Renowned for exceptional quality and timely delivery, Elan Group is a top choice for those seeking unparalleled style, functionality, and luxury in real estate.

Elan Group faced several challenges

• Managing the entire end-to-end leasing process was manual process.
• Manually marking the selection for proposed shops on the floor plan.​
• Difficulty in identifying which shop is leased or available.​
• Calculating the area of shops was a manual task in case if multiple shops were selected.
• Inter-departmental coordination was tedious task for status of the leasing opportunity.
• Creating and Tracking the payment plan for Capex and Security was troublesome process.
• Tracking customer consent was a manual process.

Service we provided to Elan Group

Sales Cloud by Salesforce is a powerful Customer Relationship Management (CRM) tool designed to help businesses streamline their sales processes, enhance productivity, and ultimately close deals faster. It provides a comprehensive platform for sales teams to manage leads, contacts, opportunities, and customer accounts while offering features to forecast sales, automate workflows, and improve decision-making

How CloudCentric Helps

• Salesforce CRM was a proposed system to manage the entire Leasing process.
• Through CRM system would be easy to coordinate among various inter-departmental stakeholders.
• Customer consent tracking would be very easy for CRM team from CRM team.
• Project selection, floor selection and Unit selection would become as easy process based upon their availability.
• Calculating the area of selected units would be no more manual process.
• Managing the Payment plan would be easy to define for both Capex and Security.

Results & Benefits

• User friendly interface helped users to become more efficient.
• Easy Categorize of different types of accounts for Brand and Broker and track their status.
• Sending proposal/Quote is now within the CRM through automated process.
• Easy unit selection in just few clicks based upon their availability and area required.
• Users can now coordinate among all related departments from the CRM system now.
• Easy to create payment plans and track the status and history.
• Tracking customer consent is now organized.
• Looking the overall operation is now very easy for management and other stakeholders through various Reports & Dashboards.

Conclusion 

Elan Limited’s journey as a premier real estate developer showcases its dedication to innovation, quality, and delivering exceptional customer experiences. While the company has consistently set benchmarks in luxury living and commercial spaces, it recognized the need to address inefficiencies in its leasing processes.

With the integration of Salesforce CRM, Elan transformed its operations, overcoming manual challenges and streamlining workflows. From automated unit selection and payment plan management to enhanced inter-departmental coordination, Salesforce has empowered Elan to focus on what truly matters—delivering value to its customers.

This success would not have been possible without the collaborative efforts of the Elan team, the Salesforce team, and CloudCentric team, who worked together to bring this project to life. Their combined dedication and expertise have set a strong foundation for Elan’s continued growth and excellence. A heartfelt thanks to everyone involved in making this transformation a reality!