About Company

Aira Trex Solutions (I) Pvt. Ltd., headquartered in Bangalore, Karnataka, has established itself as a trusted leader in the industrial products sector. With a steadfast commitment to client satisfaction, the company offers an extensive range of high-quality industrial solutions tailored to meet diverse industry needs. Guided by a philosophy of ethical business practices and professionalism, Aira Trex Solutions is synonymous with reliability, innovation, and excellence.

At the heart of Aira Trex’s success is a team of highly qualified engineers, experienced technicians, and dynamic marketing professionals who bring unparalleled expertise to the table. Their dedication to excellence and customer-centric approach ensures the delivery of solutions that not only meet but exceed client expectations.

The company’s hallmark features include competitive pricing, a well-established distribution network ensuring timely delivery, and an unwavering commitment to transparency in all its dealings. These attributes have earned Aira Trex a stellar reputation and a loyal client base across various industrial domains.

Aira Trex takes pride in its ability to adapt to the evolving demands of the market, continually refining its product offerings and services to maintain its competitive edge. By fostering long-term partnerships and upholding the highest standards of quality, the company remains a preferred choice for industries seeking reliable and efficient solutions.

Driven by a vision of becoming a global leader, Aira Trex Solutions Pvt. Ltd. continues to innovate and expand its horizons, making significant contributions to the industrial sector while maintaining its commitment to excellence and integrity.

Aira Trex Solutions faced several challenges

Aira Trex Solutions faced several operational challenges that impacted its ability to maintain streamlined operations, respond effectively to customer inquiries, and manage vendor relationships: –

• Lack of Data Tracking for RFQ, Quotes, and Orders: The absence of a systematic way to track data related to RFQ, quotes, and order management led to difficulties in monitoring the sales process. 
• Customer Management Limitations: The existing system did not support domestic and export customer management. 
• Vendor Information and Inquiry Management: The lack of vendor presence in the inquiry process created inconsistencies. 
• Product Dependency and Category Accuracy Issues: The system lacked accuracy in managing dependencies between main and subcategories of products. 
• Currency Handling Problems: The company faced difficulties in handling multiple currencies for vendors and customers.
• Order Creation Challenges: The system did not allow the creation of multiple orders from a single quote, limiting flexibility to manage individual orders that originated from the same quote.

Service we provided to Aira Trex Solutions

Sales Cloud Platform License: The Sales Cloud Platform is a powerful CRM (Customer Relationship Management) solution provided by Salesforce. It helps businesses manage their sales processes more effectively by offering tools for tracking leads, managing opportunities, automating tasks, and gaining valuable insights into sales performance. This service allows companies to optimize their sales strategy, improve customer relationships, and increase revenue through data-driven decisions. By providing a Sales Cloud license, CloudCentric enables businesses to leverage Salesforce’s extensive features to enhance their sales workflows.

How CloudCentric Helped

CloudCentric specializes in empowering businesses with Salesforce solutions. From implementation and customization to integration and ongoing support, the comprehensive services are tailored to drive success for Aira Trex Solutions. CloudCentric worked through a step-by-step approach to ensure project success. Key phases included:

• Project Scope Definition: Defined the project scope to establish clear objectives and outcomes. 
• Requirement Gathering: Collaborated with Aira Trex to gather detailed requirements and understand their specific operational needs. 
• Documentation: Signed essential documents to be aligned on project deliverables. 
• Development: Began developing a solution designed to address Aira Trex’s unique challenges. 
• Weekly Status Reports: Sent weekly updates to keep Aira Trex informed of progress, fostering transparency. 
• Client Demo: Provided demos to Aira Trex, incorporating feedback to fine-tune the solution as needed.
• Testing: Conducted thorough testing to ensure quality and functionality before client testing
• User Acceptance Testing (UAT): Released the solution for UAT, allowing Aira Trex to identify any final issues
• Project Release: After UAT completion, officially released the project to Aira Trex.
• Post-Launch Support: Provided ongoing support to resolve any issues after launch

Results & Benefits

Aira Trex Solutions experienced significant improvements in operational efficiency and client satisfaction due to the following Salesforce-enabled solutions: – 

• Centralized Data Tracking: Implemented a system for tracking RFQs, quotes, and orders, providing easy access to critical information at every sales stage.
• Enhanced Customer Management: Introduced the domestic and export concept of the Customer. 
• Vendor Integration in Inquiries: Enabled vendor data integration within the inquiry process, allowing accurate alignment of vendor details with specific inquiries.
• Advanced Product Management: Added tools for organizing products by main/subcategories and brands, improving inventory accuracy. 
• Currency Handling: Provided currency support to simplify transactions and ensure accurate conversions for vendors and customers. 
• Order Creation Flexibility: Enabled creation of multiple orders from a single quote, allowing for greater flexibility and efficiency in handling complex orders. 

The above results bring the following benefits to Aira Trex Solutions: – 

• Improved Decision-Making: Centralized tracking led to quicker and more accurate responses to customer inquiries and streamlined order management.
• Stronger Client Relationships: Enhanced customer management and improved service for both domestic and export clients, boosting satisfaction and loyalty.
• More Responsive Supply Chain: Vendor data integration reduced delays and errors, creating a faster, more reliable inquiry response. 
• Organized Product Management: Managing product dependencies, subcategories, and brand tracking minimized inventory errors and improved alignment. 
• Simplified Financial Processes: Currency support reduced financial errors, building trust with both vendors and customers.
• Increased Productivity: Flexibility to create multiple orders from a single quote reduced manual workload, enhancing overall efficiency.
• Enhanced Market Position: With CloudCentric solutions, Aira Trex operates with greater accuracy, scalability, and responsiveness, strengthening its industry leadership.

Conclusion 

Aira Trex Solutions (I) Pvt. Ltd. has cemented its reputation as a trusted leader in the industrial products sector, and its collaboration with CloudCentric has further reinforced this standing. By implementing Salesforce’s Sales Cloud and tailoring it to address Aira Trex’s unique challenges, the company has achieved remarkable improvements in operational efficiency, customer satisfaction, and vendor relationship management.

The comprehensive CRM solution has empowered Aira Trex with centralized data tracking, advanced customer and vendor management, enhanced product organization, and streamlined financial processes, all contributing to a more agile and responsive operational framework. The ability to adapt quickly to market demands and deliver seamless service has significantly strengthened Aira Trex’s market position.

A special thanks to the Aira Trex team, CloudCentric specialists, and the Salesforce team for their relentless efforts and seamless collaboration that made this project a success. Together, they have paved the way for Aira Trex to continue leading with innovation, integrity, and excellence in the industrial sector.